Terms & Conditions

Last modified: February 2025

Introduction

This agreement is owned and maintained by The Yin Yang Group (“Agency”). By using our services, you are entering into this Agreement with The Yin Yang Group and indicating that you agree to these terms of service. If you do not agree with these terms and conditions, please do not use our services. You can contact us if you have any questions.

Cancellation Policy

All agreements may be terminated with or without cause by either party upon fourteen (28) days written notice prior to their next contract cycle. All Plans renew automatically if a notice is not given. If the proper cancellation notice is not submitted, the client will be charged automatically and the services will continue.

Refund Policy

All sales are final. Once a payment or deposit is made, it is non-refundable.
All digital marketing packages and marketing services are not refundable, but the client may cancel with a notice written 28 days in advance prior to the renewal cycle. See Cancellation Policy above.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for The Yin Yang Group. No payment will be refunded once an initial draft or service is provided.

There are no refunds or credits of any kind for marketing services or any other third-party marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. See Cancellation Policy above.

Terms of Service

  1. Marketing Proposal Qualification We withhold the right to determine who is the best fit for our marketing services. Not everyone who requests our services will qualify.
  2. No Guarantee of Specific Results Agency in no way guarantees a specific result for Client. Client understands and agrees that they are paying the Agency as a service to generate results, but that results are never guaranteed. It is understood and agreed to that the Agency has no control over messaging platforms, carriers, or other service providers and if they decide to make changes to their platforms.
  3. Non-Disparagement The Parties agree not to disparage, slander, or defame, directly or indirectly, each other or its principals, agents, officers, owners, directors or employees whether during the Term or after termination of this Agreement. Further, this term shall apply, without limitation, to all forms of social media and online forums. Nothing herein shall prevent any Party from making any truthful statement in connection with any legal proceedings or with any investigation by any governmental authority.
  4. Limitation of Liability Agency warrants that the marketing services as outlined in the formal proposal will be provided in conformance with the terms of this agreement, however, agency does not make any other warranties, whether expressed or implied, whether regarding the performance of the services it provides. Subject to the foregoing and notwithstanding anything to the contrary elsewhere contained, in no event shall the maximum aggregate liability of the agency in connection with this agreement exceed the monthly fee paid by the client in the three (3) months preceding the claim.
  5. Force Majeure Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this agreement if such delay or failure arises by any reasons beyond its reasonable control, including any act of God, epidemics, riots, failures or delay in transportation or communications or utilities, or any act or failure to act by the other party.
  6. Default In the event that client fails to pay any fees or charges under this agreement, agency may immediately pause or continue this agreement, among other available remedies, until the client cures its default.
  7. Governing Law This agreement shall be governed by the laws of the state of Florida without regard to any choice-of-law provisions.
  8. Attorney’s Fees In any litigation, arbitration or dispute arising under or relating to this agreement, each party shall be entitled to recover reasonable attorney’s fees and litigation costs.
  9. Entire Agreement This agreement constitutes the entire agreement between the parties with respect to the subject matter addressed herein and supersedes all prior communications, agreements or understandings, written or oral, between the parties.
  10. Severability The provisions of this agreement are severable, and if any provision of this agreement is determined to be invalid or unenforceable under any controlling law, such invalidity or non-enforceability shall not in any way affect the validity or enforceability of the remaining provisions of this agreement.
  11. Assignment and Successors – Binding Effect The rights and obligations of the parties under this agreement may not be assigned, transferred, pledged or otherwise encumbered without the prior written consent from the other party in its sole discretion.
    The client agrees to be bound by the terms of this agreement as set forth above and as of the effective date of when the kick off meeting between client and agency happens.

Contact Us

Should you have any questions, please contact us at:
Email: info@tyygroup.com Phone: (352) 804-3714